{"id":1012691,"date":"2020-03-08T04:10:17","date_gmt":"2020-03-08T02:10:17","guid":{"rendered":"https:\/\/www.reginald.ro\/?page_id=1012691"},"modified":"2026-09-09T13:21:43","modified_gmt":"2026-09-09T10:21:43","slug":"formulario-de-devolucion","status":"publish","type":"page","link":"https:\/\/www.reginald.ro\/es\/formular-de-retur\/","title":{"rendered":"Formulario de devoluci\u00f3n"},"content":{"rendered":"\n  <div id=\"page-header-1994695397\" class=\"page-header-wrapper\">\n  <div class=\"page-title dark featured-title\">\n\n    \n    <div class=\"page-title-inner container align-center flex-row medium-flex-wrap\" >\n              <div class=\"title-wrapper flex-col text-left medium-text-center\">\n          <h1 class=\"entry-title mb-0\">\n            Formular de retur          <\/h1>\n        <\/div>\n                    <div class=\"title-content flex-col flex-right text-right medium-text-center\">\n        <div class=\"title-breadcrumbs pb-half pt-half\"><nav class=\"woocommerce-breadcrumb breadcrumbs uppercase\" aria-label=\"Breadcrumb\">Inicio<\/nav><\/div>      <\/div>\n    <\/div>\n\n       <\/div>\n    <\/div>\n  \n\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f1413732-o1\" lang=\"ro-RO\" dir=\"ltr\" data-wpcf7-id=\"1413732\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/es\/wp-json\/wp\/v2\/pages\/1012691#wpcf7-f1413732-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Formular de contact\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"1413732\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.2.2\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"ro_RO\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f1413732-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<p><label> Numele t\u0103u<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" autocomplete=\"name\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span> <\/label>\n<\/p>\n<p><label> Adresa ta de email<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" autocomplete=\"email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span> <\/label><br \/>\n<label> Telefon: <span class=\"wpcf7-form-control-wrap\" data-name=\"tel-225\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-text wpcf7-validates-as-tel\" aria-invalid=\"false\" value=\"\" type=\"tel\" name=\"tel-225\" \/><\/span><\/label><br \/>\n<label> Alege:<span class=\"wpcf7-form-control-wrap\" data-name=\"select-761\"><select class=\"wpcf7-form-control wpcf7-select\" aria-invalid=\"false\" name=\"select-761\"><option value=\"Schimb Marime\/ Produs\">Schimb Marime\/ Produs<\/option><option value=\"Returnare bani in cont bancar\">Returnare bani in cont bancar<\/option><\/select><\/span><\/label><br \/>\n<label> Numar comanda: <span class=\"wpcf7-form-control-wrap\" data-name=\"text-142\"><input size=\"40\" maxlength=\"30\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"text-142\" \/><\/span> <\/label><br \/>\n<label> Cont bancar: <span class=\"wpcf7-form-control-wrap\" data-name=\"text-143\"><input size=\"40\" maxlength=\"30\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"text-143\" \/><\/span> <\/label><br \/>\n<label> Observatii (alt motiv) (op\u021bional)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" name=\"your-message\"><\/textarea><\/span> <\/label>\n<\/p>\n<p><div class=\"cf7-cf-turnstile\" style=\"margin-top: 0px; margin-bottom: -15px;\"> <div id=\"cf-turnstile-cf7-2440817841\" class=\"cf-turnstile\" data-sitekey=\"0x4AAAAAACdUCW36UZPuxs__\" data-theme=\"light\" data-language=\"auto\" data-size=\"normal\" data-retry=\"auto\" data-retry-interval=\"1000\" data-refresh-expired=\"auto\" data-refresh-timeout=\"auto\" data-action=\"contact-form-7\" data-callback=\"turnstileCF7Callback\" data-appearance=\"always\"><\/div> <script data-cfasync=\"false\">(window.cfturnstileQueue=window.cfturnstileQueue||[]).push(\"-cf7-2440817841\");if(window.cfturnstileRender)window.cfturnstileRender();<\/script> <br class=\"cf-turnstile-br cf-turnstile-br-cf7-2440817841\"> <style>#cf-turnstile-cf7-2440817841 { margin-left: -15px; }<\/style> <\/div><br\/><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Trimite\" \/>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\n\n<h2>Daca doriti\u00a0 puteti sa solicita\u021bi Sameday complet\u00e2nd datele <span style=\"background-color: #ed1c24; color: #ffffff;\"><strong><a style=\"background-color: #ed1c24; color: #ffffff;\" href=\"https:\/\/return.sameday.ro\/reginald\" target=\"_blank\" rel=\"noopener\">AICI<\/a><\/strong><\/span> .Costul transportului (25 lei) este achitat de noi si va fi oprit din valoarea sumei de restituit. *<strong>.<\/strong><\/h2>\n<ul>\n<li>Dup\u0103 completarea formularului ve\u021bi primi un r\u0103spuns, cu textul &#8221; FORMULAR PRIMIT&#8221;, formularul se completeaz\u0103 doar pentru a fi notat contul bancar pentru restituirea banilor<\/li>\n<li><strong>NU<\/strong> vom plasa o comanda de ridicare in urma complet\u0103rii formularului, trimiterea produsului si solicitarea curierului r\u0103m\u00e2ne in atribu\u021bia dvs.<\/li>\n<li><strong>NU <\/strong>sunteti obligat sa folositi Sameday pentru retur, puteti face returul prin orice curier.<\/li>\n<li>Coletul retur trebuie dus la cel mai apropiat easybox sameday, nu vine sa il ridice de la adresa.<\/li>\n<li>In maxim 14 zile trebuie sa depuneti coletul catre noi, termenul nu se prelungeste cu cele 72 de ore de la curierat.<\/li>\n<\/ul>\n<h2>\u00a0<\/h2>\n<h2><strong>Returul produselor<\/strong><\/h2>\n<p>Conform\u00a0<strong><a href=\"http:\/\/lege5.ro\/Gratuit\/gm4tsmbzg4\/ordonanta-urgenta-nr-34-2014-privind-drepturile-consumatorilor-in-cadrul-contractelor-incheiate-cu-profesionistii-precum-si-pentru-modificarea-si-completarea-unor-acte-normative\">Ordonantei de Urgenta 34\/2014<\/a><\/strong> privind drepturile consumatorilor \u00een cadrul contractelor \u00eencheiate cu profesioni\u0219tii, precum \u0219i pentru modificarea \u0219i completarea unor acte normative, consumatorul beneficiaz\u0103 de o perioad\u0103 de 14 zile pentru a se retrage dintr-un contract la distan\u021b\u0103 sau dintr-un contract \u00een afara spa\u021biilor comerciale, f\u0103r\u0103 a fi nevoit s\u0103 justifice decizia de retragere.<\/p>\n<p>Singurele costuri care cad in sarcina consumatorului sunt cheltuielile directe de returnare a produselor si a transportului initial daca a fost cazul ( selectare Curier rapid 25 lei &#8211; aceasta suma nu se returneaz\u0103).<br \/>Plata se va face in termen de 14 zile de data receptionarii produselor in sediul nostru.<\/p>\n<p>In acest caz, Clientul se obliga sa notifice SC REGINALD BRAND SRL, inten\u021bia sa de a returna produsele achizi\u021bionate, prin orice mijloc de comunicare scrisa (Completarea formularului <a href=\"https:\/\/www.reginald.ro\/retur\/?v=f5b15f58caba\">Retur (reginald.ro)<\/a>) in termen de maxim 14 zile calendaristice de la primirea produselor.<\/p>\n<p>Clientul este responsabil sa se asigure ca produsele se vor returna in maxim 14 zile calendaristice. In caz contrar SC REGINALD BRAND SRL poate refuza coletul. Termenul este respectat dac\u0103 produsele sunt trimise \u00eenapoi de consumator \u00eenainte de expirarea perioadei de 14 zile.<\/p>\n<p>In cazul schimbului\/rilor, comanda ini\u021biala este data de la care se calculeaz\u0103 cele 14 zile calendaristice. Astfel clientul poate schimba in acest termen de cate ori dore\u0219te produsul\/e.<\/p>\n<p>Clientul trebuie sa ne furnizeze un cont bancar in lei ( format din 24 de caractere) in care valoarea produselor se \u00eenapoiaz\u0103.<\/p>\n<p>In orice situa\u021bie de returnare a produselor (chiar si c\u00e2nd returnarea ii este imputabila SC REGINALD BRAND SRL \u2013 colete deteriorate, produse gre\u0219it f\u0103cute \/ gre\u0219it livrate, produse cu defecte de fabrica\u021bie), acestea trebuie sa fie in aceea\u0219i stare, in ambalajul initial, cu etichetele intacte, fara sigiliu rupt, urme de purtare si proba, f\u0103r\u0103 pete\/miros si \u00eempreuna cu toate documentele care l-au \u00eenso\u021bit (factura, certificate de garan\u021bie etc.), in cazul in care conditiile mentionate nu au fost indeplinite, taxele de transport tur-retur (25lei*2) vor fi suportate de catre client.<\/p>\n<p>Produsele returnate trebuie <strong>sa nu fie purtate<\/strong>, sa fie in aceea\u0219i condi\u021bie ca la primire: f\u0103r\u0103 deterior\u0103ri, f\u0103r\u0103 defecte, miros, pete, cu etichetele intacte, fara sigiliu rupt etc (cu excep\u021bia viciilor ascunse si except\u00e2nd defectele deja semnalate de client in corespondenta cu <a href=\"http:\/\/www.reginald.ro\">www.reginald.ro<\/a> ). Aceste caracteristici le solicitam pentru ca produsul trebuie returnat la produc\u0103tor sau repus la v\u00e2nzare.<br \/>In cazul in care nu sunt indeplinite conditiile de mai sus, transportul va fi suportat de client tur-retur ( 25lei ridicare &#8211; 25lei returnare)<\/p>\n<p>Clientul se obliga ca, \u00eenainte de expedierea returului sa completeze formularul de retur <a href=\"https:\/\/www.reginald.ro\/retur\/?v=f5b15f58caba\">Retur (reginald.ro)<\/a>\u00a0 sau sa sune (<strong>LUNI &#8211; VINERI 9:00 a.m. pana la\u00a05:00 p.m.<\/strong>&#8211;<strong>Telefon: <a href=\"tel:0040745299933\">0745299933<\/a> )<\/strong> pentru \u00eenregistrarea solicit\u0103rii de retur. Telefonic vi se va comunica metoda de returnare sau \u00eel citi\u021bi mai jos:<\/p>\n<ul>\n<li>returul se face doar prin <strong>curier-<\/strong><span style=\"font-size: 14.4px;\"><b>pl\u0103tit<\/b><\/span> si chemat de dvs. ( Adresa noastr\u0103 este SC REGINALD BRAND SRL-\u00a0 \u00a0Localitatea Malcoci, Str. Prunului nr. 22, Jude\u021bul Tulcea, <strong>Telefon: <a href=\"tel:0040745299933\">0745299933<\/a>)<\/strong><\/li>\n<li>prin completarea formularului de retur ne comunica\u021bi numele din comanda, telefon, num\u0103r de comanda si contul IBAN pentru returnarea sumei ( contul IBAN trebuie sa con\u021bin\u0103 24 de caractere)<\/li>\n<li>Cite\u0219te <strong style=\"color: #555555;\"><a href=\"http:\/\/lege5.ro\/Gratuit\/gm4tsmbzg4\/ordonanta-urgenta-nr-34-2014-privind-drepturile-consumatorilor-in-cadrul-contractelor-incheiate-cu-profesionistii-precum-si-pentru-modificarea-si-completarea-unor-acte-normative\">AICI<\/a><\/strong><span style=\"color: #555555;\">\u00a0<span style=\"font-size: 14.4px;\">con\u021binutul<\/span>\u00a0<span style=\"font-size: 14.4px;\">Ordonan\u021bei<\/span>\u00a0de Urgenta 34\/2014<\/span><\/li>\n<li>Pentru a veni in ajutorul dumneavoastr\u0103 returul se poate trimite prin FAN Courier complet\u00e2nd datele <strong><a href=\"https:\/\/retur.fancourier.ro\/\" target=\"_blank\" rel=\"noopener\">AICI<\/a><\/strong> ( c\u0103uta\u021bi Reginald). Costul transportului (25 lei) este achitat de noi si va fi oprit (*daca este cazul) din valoarea sumei de restituit. Orice produs <strong>NU<\/strong> beneficiaz\u0103 de retur gratuit, se retine 25 lei din valoarea produsului.<\/li>\n<li>In cazul in care opriti husa produsului, aceasta are o valoare de 50 Ron<\/li>\n<li>\n<p data-start=\"1094\" data-end=\"1444\">\u00cen conformitate cu <strong data-start=\"1113\" data-end=\"1188\">art. 13 alin. (2) din OUG nr. 34\/2014 privind drepturile consumatorilor<\/strong>, profesionistul este obligat s\u0103 ramburseze costurile livr\u0103rii <strong data-start=\"1251\" data-end=\"1287\">doar \u00een limita livr\u0103rii standard<\/strong>. \u00cen situa\u021bia \u00een care consumatorul a ales un tip de livrare mai costisitor dec\u00e2t livrarea standard oferit\u0103,<strong data-start=\"1395\" data-end=\"1443\"> pre\u021bul livrarii\u00a0 nu este supus ramburs\u0103rii<\/strong>.<\/p>\n<p data-start=\"1446\" data-end=\"1714\">Av\u00e2nd \u00een vedere c\u0103 livrarea standard la comenzile de peste 300 lei, este <strong data-start=\"1506\" data-end=\"1518\">gratuit\u0103<\/strong>, iar livrarea rapid\u0103 nu reprezint\u0103 o livrare standard, suma de <strong data-start=\"1582\" data-end=\"1624\">25 lei\u00a0 sau 22 lei achitat\u0103 pentru livrarea rapid\u0103<\/strong> nu poate fi restituit\u0103. Rambursarea efectuat\u0103 vizeaz\u0103 exclusiv contravaloarea produsului.<\/p>\n<\/li>\n<\/ul>\n<div><strong>SCHIMB <\/strong>Schimbul de m\u0103rime sau produs se efectueaz\u0103 telefonic sau aici <a href=\"https:\/\/www.reginald.ro\/schimb-produse\/\">Schimb produse (reginald.ro)<\/a> de <strong>LUNI\u00a0pana Vineri<\/strong>\u00a09:00 a.m. pana la\u00a05:00 p.m.-<b>Telefon: <a href=\"tel:0040745299933\">0745299933<\/a>\u00a0, noi ne ocupam in acest caz de efectuarea schimbului si trimiterea curierului la dvs. * sau pentru rapiditate <\/b><span style=\"font-size: 14.4px;\"><b>solicit\u00e2nd<\/b><\/span><b> curierul FAN Courier <a href=\"https:\/\/retur.fancourier.ro\/\" target=\"_blank\" rel=\"noopener\">AICI<\/a> (<\/b><span style=\"font-size: 14.4px;\"><b>c\u0103uta\u021bi<\/b><\/span><b> Reginald)<\/b><\/div>\n<div>Clientul beneficiaz\u0103 o singura data de transport gratuit ( in func\u021bie de valoarea comenzii), in cazul unui al 2-lea schimb, \u00ee\u0219i va pl\u0103ti integral taxele de tur\/retur, iar daca in final se dore\u0219te returnarea banilor, taxele de schimb produs sunt deduse din totalul comenzii ini\u021biale ( 25 lei sau 50 lei in func\u021bie de valoarea comenzii).<\/div>\n<div>La urm\u0103toarele schimburi efectuate ne rezervam dreptul de a elimina posibilitatea de colet la schimb, doar primul schimb vi-l asiguram noi ca si transport daca comanda dumneavoastr\u0103 dep\u0103\u0219e\u0219te 300 lei, la comenzile mai mici de 300 lei -clientul pl\u0103te\u0219te jum\u0103tate de transport si noi Reginald.ro cealalt\u0103 jum\u0103tate.<br \/>Retur international aici: https:\/\/www.reginald.ro\/livrare-internationala\/<\/div>\n<div>\n<h2><strong><a name=\"retragere\"><\/a>CONDITII DE RETRAGERE<\/strong><\/h2>\n<p>Informa\u021bii privind exercitarea dreptului de retragere.<\/p>\n<\/div>\n<div>Model de instruc\u021biuni privind retragerea<\/div>\n<div>Dreptul de retragere<\/div>\n<div>Ave\u021bi dreptul de a v\u0103 retrage din prezentul contract, f\u0103r\u0103 a preciza motivele, \u00een termen de 14 zile de la data primirii comenzi.<\/div>\n<div>Perioada de retragere expir\u0103 dup\u0103 14 zile \u00eencep\u00e2nd de la ziua primirii comenzi.<\/div>\n<div>Pentru a v\u0103 exercita dreptul de retragere, trebuie s\u0103 ne informa\u021bi cu privire la decizia dumneavoastr\u0103 de a v\u0103 retrage din prezentul contract utiliz\u00e2nd o declara\u021bie neechivoc\u0103 (de exemplu, o scrisoare trimis\u0103 prin po\u0219t\u0103, fax sau e-mail). \u00cen acest scop, pute\u021bi folosi modelul de retragere al\u0103turat; folosirea lui nu este \u00eens\u0103 obligatorie.<\/div>\n<div>Pentru a respecta termenul-limit\u0103 de retragere, este suficient s\u0103 trimite\u021bi comunicarea privind exercitarea dreptului de retragere \u00eenainte de expirarea perioadei de retragere.<\/div>\n<div>Consecin\u021bele retragerii<\/div>\n<div>Dac\u0103 v\u0103 retrage\u021bi, vom rambursa orice sum\u0103 pe care am primit-o de la dumneavoastr\u0103, f\u0103r\u0103 costurile livr\u0103rii, f\u0103r\u0103 \u00eent\u00e2rzieri nejustificate \u0219i, \u00een orice caz, nu mai t\u00e2rziu de 14 zile de la data comenzii cu privire la decizia dumneavoastr\u0103 de a v\u0103 retrage din prezentul contract.<\/div>\n<div>Vom efectua aceast\u0103 rambursare folosind aceea\u0219i modalitate de plat\u0103 ca \u0219i cea folosit\u0103 pentru tranzac\u021bia ini\u021bial\u0103, cu excep\u021bia cazului \u00een care v-a\u021bi exprimat acordul expres pentru o alt\u0103 modalitate de rambursare; \u00een orice caz,\u00a0 vi se vor percepe comisioane ca urmare a unei astfel de ramburs\u0103ri.<\/div>\n<div>Instruc\u021biuni de completare:<\/div>\n<div>Introduce\u021bi urm\u0103toarele formul\u0103ri \u00eentre ghilimele:<\/div>\n<div>(a) \u00een cazul unui contract de prest\u0103ri servicii sau a unui contract pentru furnizarea de ap\u0103, gaz, electricitate, atunci c\u00e2nd acestea nu prev\u0103d v\u00e2nzarea \u00eentr-un volum limitat sau cantitate stabilit\u0103, de \u00eenc\u0103lzire centralizat\u0103 sau con\u021binuturi digitale care nu sunt livrate pe un suport material: \u201e\u00eencheierii contractului.\u201d;<\/div>\n<div>(b) \u00een cazul unui contract de v\u00e2nzare: \u201ela care intra\u021bi dumneavoastr\u0103 sau o parte ter\u021b\u0103, alta dec\u00e2t transportatorul, indicat\u0103 de dumneavoastr\u0103, \u00een posesia fizic\u0103 a bunurilor.\u201d;<\/div>\n<div>(c) \u00een cazul unui contract privind bunuri multiple comandate de consumator printr-o singur\u0103 comand\u0103 \u0219i livrate separat: \u201ela care intra\u021bi dumneavoastr\u0103 sau o parte ter\u021b\u0103, alta dec\u00e2t transportatorul, indicat\u0103 de dumneavoastr\u0103, \u00een posesia fizic\u0103 a ultimului bun.\u201d<\/div>\n<div>(d) \u00een cazul unui contract privind livrarea unui bun const\u00e2nd din mai multe loturi sau p\u0103r\u021bi: \u201ela care intra\u021bi dumneavoastr\u0103 sau o parte ter\u021b\u0103, alta dec\u00e2t transportatorul, indicat\u0103 de dumneavoastr\u0103, \u00een posesia fizic\u0103 a ultimului lot sau a ultimei piese.\u201d;<\/div>\n<div>(e) \u00een cazul unui contract pentru livrarea periodic\u0103 de bunuri pe o perioad\u0103 de timp determinat\u0103: \u201ela care intra\u021bi, dumneavoastr\u0103 sau o parte ter\u021b\u0103 alta dec\u00e2t transportatorul indicat\u0103 de dumneavoastr\u0103, \u00een posesia fizic\u0103 a primului bun.\u201d<\/div>\n<div>(f) \u00een cazul unui contract cu promo\u021bia cu livrare gratuita (la comenzi peste 100 lei) transportul se va factura cu suma de 25 lei \u00een caz de retur.<\/div>\n<div>Introduce\u021bi numele dumneavoastr\u0103, adresa dumneavoastr\u0103 fizic\u0103 \u0219i, dac\u0103 este cazul, num\u0103rul dumneavoastr\u0103 de telefon, num\u0103rul de fax \u0219i adresa de e-mail.<\/div>\n<div>De asemenea, pute\u021bi completa \u0219i transmite electronic de pe site-ul nostru www.Reginald.ro formularul standard de retragere sau orice alt\u0103 declara\u021bie neechivoc\u0103.<\/div>\n<div>Dac\u0103 folosi\u021bi aceast\u0103 op\u021biune, v\u0103 vom transmite f\u0103r\u0103 \u00eent\u00e2rziere, pe un suport durabil (de exemplu prin e-mail), confirmarea de primire a cererii de retragere.<\/div>\n<div>Putem am\u00e2na rambursarea p\u00e2n\u0103 la data la care primim \u00eenapoi bunurile sau p\u00e2n\u0103 la momentul la care ne-a\u021bi furnizat dovada c\u0103 a\u021bi trimis \u00eenapoi bunurile, fiind valabil\u0103 data cea mai apropiat\u0103.<\/div>\n<div>\u00cen cazul \u00een care consumatorul a recep\u021bionat bunuri \u00een leg\u0103tur\u0103 cu contractul, introduce\u021bi urm\u0103toarele:(<\/div>\n<div>a) introduce\u021bi:\u2014\u201eVom recupera bunurile.\u201d; sau\u2014\u201eExpedia\u021bi bunurile sau \u00eenm\u00e2na\u021bi-le direct nou\u0103 sau \u2026 [se introduce numele \u0219i, dac\u0103 este cazul, adresa fizic\u0103 a persoanei autorizate de dumneavoastr\u0103 s\u0103 primeasc\u0103 bunurile], f\u0103r\u0103 \u00eent\u00e2rzieri nejustificate \u0219i \u00een orice caz \u00een decurs de maximum 14 zile de la data la care ne-a\u021bi comunicat retragerea. Termenul este respectat dac\u0103 bunurile sunt trimise \u00eenapoi \u00eenainte de expirarea perioadei de 14 zile.\u201d;<\/div>\n<div>(b) introduce\u021bi:\u201eVa trebui s\u0103 suporta\u021bi costul direct al return\u0103rii bunurilor.\u201d;\u2014Dac\u0103, \u00eentr-un contract la distan\u021b\u0103, nu v\u0103 oferi\u021bi s\u0103 suporta\u021bi costul return\u0103rii bunurilor, iar bunurile, prin natura lor, \u00een mod normal nu pot fi returnate prin po\u0219t\u0103: \u201eVa trebui s\u0103 suporta\u021bi costul direct al return\u0103rii bunurilor, \u2026 EUR [introduce\u021bi cuantumul].\u201d; sau, dac\u0103 costul return\u0103rii bunurilor nu poate fi calculat cu anticipa\u021bie \u00een mod rezonabil: \u201eVa trebui s\u0103 suporta\u021bi costul direct al return\u0103rii bunurilor. Costul aproximativ este estimat la maximum \u2026 EUR [introduce\u021bi cuantumul].\u201d; sau\u2014Dac\u0103, \u00een cazul contractelor negociate \u00een afara spa\u021biilor comerciale, bunurile, prin natura lor, nu pot fi returnate \u00een mod normal prin po\u0219t\u0103 \u0219i au fost livrate la domiciliul consumatorului \u00een momentul \u00eencheierii contractului: \u201eVom recupera bunurile \u0219i vom suporta costurile aferente.\u201d; \u0219i(c) introduce\u021bi: \u201eSunte\u021bi responsabil doar pentru diminuarea valorii bunurilor care rezult\u0103 din manipul\u0103ri altele dec\u00e2t cele necesare pentru determinarea naturii, calit\u0103\u021bilor \u0219i func\u021bion\u0103rii bunurilor.\u201d<\/div>\n<div>B.<\/div>\n<div>Model de formular de retragere &#8211; descarc\u0103 formularul <a href=\"http:\/\/www.reginald.ro\/formular.zip\"><strong>AICI<\/strong><\/a><a name=\"refuz\"><\/a><\/div>\n<div>\u00a0<\/div>\n<div>COMANDA<\/div>\n<div>Conform O.G. 130 \/ 2000, in cazul achizi\u021bion\u0103rii de produse din acest magazine online, folosind tehnicile de comunicare la distanta, ne rezervam dreptul de a refuza comenzi, daca informa\u021biile privind produsul au fost introduse eronat. Ne rezervam dreptul de a refuza o comanda din mai multe motive, printre care:<\/div>\n<div>&#8211; produsul comandat nu este pe stoc;<\/div>\n<div>&#8211; imposibilitatea ob\u021binerii autoriza\u021biei de plata;<\/div>\n<div>&#8211; identificarea unei erori in informa\u021biile despre produs, inclusiv pre\u021bul sau o oferta promotional;<\/div>\n<div>&#8211; comanda nu satisface standardele noastre de calitate<\/div>\n<div>Daca intervin probleme la o comanda va vom contacta.<\/div>\n<div>Ne rezervam dreptul de a refuza o comanda in orice moment al procedurii de comanda.<\/div>\n<div>Ne rezervam dreptul de a schimba preturile de v\u00e2nzare ale produselor prezentate, atunci c\u00e2nd consideram necesar. Preturile includ TVA.<\/div>\n<div>Orice neconformitate a produselor se anun\u021b\u0103 imediat expeditorului prin orice forma de comunicare afi\u0219at\u0103 pe site.<\/div>\n<div>Produsele returnate trebuie sa fie noi, nefolosite si livrate in ambalajul original. Ne rezervam dreptul de a refuza si implicit de a trimite \u00eenapoi c\u0103tre dvs. orice produs care nu \u00eendepline\u0219te \u00eentocmai condi\u021biile de returnare, este uzat fizic sau deteriorat.<\/div>\n<div>Nu se accepta returnarea produselor folosite, cu etichetele lipsa, cu urme de purtare\/parfum\/pete\/ si \/ sau cu ambalajul deteriorat. Toate comenzile sunt stocate in baza noastr\u0103 de date. Va rugam \u00eens\u0103 sa p\u0103stra\u021bi corespondenta cu noi si sa ne confirma\u021bi comanda.<\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":5914,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1012691","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Formular de retur<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.reginald.ro\/es\/formulario-de-devolucion\/?wmc-currency=EUR\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Formular de retur\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.reginald.ro\/es\/formulario-de-devolucion\/?wmc-currency=EUR\" \/>\n<meta property=\"og:site_name\" content=\"Reginald.ro - 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