These terms and conditions apply to all actions carried out by SC REGINALD BRAND SRL through the virtual shop. The www.reginald.ro shop operates in accordance with Romanian law. By using this site, the user expressly, explicitly and knowingly agrees to accept the terms and conditions listed on this page. By placing an order on this site, the user expressly agrees that they undertake the obligation to pay SC REGINALD BRAND SRL in accordance with the contract.

1. General provisions Seller: SC REGINALD BRAND SRL, with registered office in Malcoci locality, Tulcea County, 22 Prunului Street, having fiscal code (CIF): 38487281, Trade Register registration number: J36/754/2017. Buyer: a natural person, legal entity or other entity that registers on the website and places an order which will be subsequently confirmed by the seller. Order: a request made by the buyer with the purpose of purchasing one or more products marketed by the seller. Products: goods marketed by reginald.ro which the buyer can purchase following the placement of an order. Contract: a justificatory document concluded between the two parties (buyer and seller) on the basis of which the seller undertakes to fulfil the order, and the buyer undertakes to pay for the order. Some products are also marketed by the distributors:

ETORO DREAM SUITS SRL CUI 44247984.

REGINALD BRAND SRL CUI 38487281

BINANCE SHOES SRL CUI 44247968

2. Product information The products sold by reginald.ro are new and are supplied with a tax invoice in accordance with current legislation. Products are delivered subject to availability, in accordance with the terms of the contract. Reginald.ro reserves the right not to fulfil a particular order in the event of a system error, if the product in question is no longer in stock, if the product is unsuitable for delivery, or for other reasons beyond its control. Purchase prices correspond to the prices shown on the website. The prices displayed for products are in RON and include 19% VAT. The buyer is obliged to pay only the cost of the products; all other costs are borne exclusively by the seller. We assure you that the value of your order will not change once it has been confirmed by email. Reginald.ro offers no guarantees other than those provided for by the legislation applicable in Romania. We are not liable for any colour differences that may arise between the image displayed on your screen and the actual colours of the product, or for any discrepancies regarding the dimensions of the products due to their specific characteristics.

3. The rights of the consumer (natural person) as set out in Law No. 449/2003, Articles 9–14: “Article 9 – The seller is liable to the consumer for any lack of conformity existing at the time the goods were delivered. Article 10 – In the event of a lack of conformity, the consumer is entitled to request that the seller bring the product into conformity, free of charge, by repair or replacement, in accordance with Article 11, or to receive a corresponding price reduction or to terminate the contract in respect of that product, subject to the conditions set out in Articles 13 and 14. Article 11 – (1) In the event of a lack of conformity, the consumer is entitled to request the seller, in the first instance, to repair the product or to request the replacement of the product, in each case free of charge, unless such a remedy is impossible or disproportionate. (2) A remedy shall be regarded as disproportionate if it imposes costs on the seller that are unreasonable in comparison with the other remedy, taking into account: a. the value the goods would have had had there been no lack of conformity; b. the significance of the lack of conformity; c. whether the other remedy could be carried out without significant inconvenience to the consumer. (3) A remedy shall be deemed impossible if the seller is unable to provide identical goods for replacement or spare parts for repair, including as a result of a lack of the necessary equipment or technology. (4) Any repair or replacement of the products shall be carried out within a reasonable period of time, agreed upon, in writing, between the seller and the consumer, and without causing any significant inconvenience to the consumer, taking into account the nature of the products and the purpose for which the consumer purchased them. The agreed period may not exceed 15 calendar days from the date on which the buyer notified the seller of the product’s lack of conformity. (5) In the event of the product being repaired, only new parts shall be fitted. Art. 12 – The term ”free of charge’, as provided for in Articles 10 and 11, refers to all costs necessary to bring the products into conformity, including postage, transport, handling, diagnosis, expert assessment, dismantling, assembly, labour, materials used and packaging. Art. 13 – The consumer may request an appropriate price reduction or the termination of the contract in any of the following cases: a. if they receive neither a repair nor a replacement of the product; b. if the seller has not taken remedial action within a reasonable period of time; c. if the seller has not taken remedial action, in accordance with Article 11(4), without significant inconvenience to the consumer. Article 14 – The consumer is not entitled to seek termination of the contract if the lack of conformity is minor.”

4. Order

To place an order, it is necessary for the desired goods to be added to the shopping basket. Once the goods are added to the basket, they will be packed and sent to the recipient as quickly as possible after the order has been completed. If the order is not completed, the products added to the basket will not be reserved for dispatch to the customer. Upon completing the order, the buyer guarantees that the data they provided for the purchasing process is correct, complete and true at the time the order is placed. The order is considered completed from the moment the buyer receives confirmation by phone, SMS or email, and it will then enter the delivery process.

5. Payment method

Payment is made by cash on delivery upon receipt of the parcel or by card payment when placing the order.

6. Order cancellation

Order cancellation applies only to individual customers, in accordance with the legislation in force.

7. Complaints

In the event of any potential disputes between REGINALD SRL and its customers, an attempt will first be made to resolve them amicably within a minimum of 30 working days. If an amicable resolution between the two parties is not possible, the dispute shall be settled in the competent court in accordance with the applicable laws.

8. Fraud

Any attempt to access the personal data of other users, to modify the content of the reginald.ro website, or to affect the performance of the server on which the Reginald.ro website operates, will be considered an attempted fraud and will be punished by the competent authorities in accordance with the legislation in force.

Free shipping for orders over 100 lei is cancelled and charged at 19 lei in the event of a return

10. The minimum order is 100 lei (value of products), we do not ship orders of a lower value.

11. The exchange is free and remains free for orders over 300 lei as long as the customer keeps the product(s) to the stated value, they accept this free exchange by phone and in the case of a return they are informed that its equivalent value does not remain free as the sale transaction is not finalised.

12. In the case of a partial product return from an order to which a discount voucher was applied, the voucher is cancelled entirely if it no longer meets the minimum order value. Some discount vouchers do not apply to promotional items (the discount cannot be applied to a product that is already discounted).

Promotions and offers – legal information (Reginald.ro)

On this page you will find information about how we organise promotions and price reductions on Reginald.ro,
in accordance with the applicable legislation on consumer information and price reduction announcements.

Promotional period

The promotion started on 1 December 2025 and is valid while stocks last, for the marked products
on the site as „on promotion / sale”.

If a product sells out, it may become unavailable before the announced period ends, and the order cannot be fulfilled
out of stock. In situations where the product is restockable, we will maintain the offer for the announced period, as far as possible.

How to display price reductions

  • The price reduction is relative to benchmark price (the lowest price practised in the last 30 days prior to the application of the reduced price),
    when the reduction announcement involves a numerical comparison (e.g. percentage or value).
  • On product pages and/or in listings, the following may be displayed: previous (reference) price and discounted price, so that the information is clear and verifiable.

Availability and „whilst stocks last”

For promotional campaigns, the products being promoted must be available for sale throughout the advertised period
or, where applicable, consumers are informed that the offer is valid subject to availability only.

Legal basis (relevant articles)

Below are a few provisions that are frequently used as a guide in relation to promotions/discounts and accurate information:

  • Government Ordinance No. 99/2000 – Article 32(1)(c)for promotional sales, the products must be available for the duration of the advertised period
    or the trader informs that the offer is valid only while stocks last. .
  • GO No. 99/2000 – Art. 33 Para. (1) Let. a)the price reduction relates to benchmark price,
    and the reference price is lowest price in the last 30 days before applying the discounted price.
  • Govt. Ord. No. 21/1992 – Art. 18consumers have the right to be informed complete, correct and precise on the essential characteristics of the products/services.
  • GO no. 21/1992 – Article 19the provision of information is compulsory by means of registered identification and characterisation elements Goodbye
    (as applicable, on the product/label/packaging/instructions etc.)
  • Law No. 363/2007 (Annex 1 – misleading practices)situations of the „invitation to purchase at a specific price” type are targeted”
    if there are no reasonable grounds that the product can be supplied in a reasonable quantity/period, relative to the advertisement and price.

Note

This page is for informational purposes and describes the general rules for running promotions on Reginald.ro.
For each individual product, the information displayed on the product page applies (price, stock, specific campaign terms).